Privacy Policy

I. INTRODUCTORY PROVISIONS

For the purposes of this Policy, the following shall be understood:

  • The operator: Werbea, s.r.o., ID number: 50 007 343, with registered office at Jakubova 45, 821 04 Bratislava

  • Personal data: first and last name, e-mail address, phone number, billing address, delivery address, IP address, cookies, information about reaching the age of 16.

The operator of the e-shop www.werbea.com, as the controller of Personal Data, hereby informs about the manner and extent of processing of Personal Data, including the extent of the Participant’s rights (as defined below) related to the processing of his Personal Data.

When processing personal data, the operator proceeds in accordance with the following legal regulations:

  • Law no. 18/2018 Coll. on personal data protection

  • Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as the “Regulation”)

The Participant is a natural person who purchases goods and services from the Operator.
The Operator is a legal entity that operates this online store for the purpose of selling goods and services to the end customer.

In connection with the above, Personal Data is processed:

  • to the extent that they were provided in connection with the order of products and/or services of the Operator,

  • or as part of the negotiations on the conclusion of the contract with the Operator,

  • as well as in connection with the concluded contract,

  • for the purposes listed below in Art. II.

The e-shop is not intended for children under the age of 16. A person under the age of 16 can use our e-shop only if their legal representative (parent or guardian) gives their consent. If consent is not granted, it is necessary to inform us about this fact at gdpr@werbea.com.

II. PURPOSES AND PERIODS OF PERSONAL DATA PROCESSING

The Operator processes Personal Data for the following purposes:

1. Performance of a contract or other obligation, and provision of services:

  • Personal data will be processed during negotiations on the conclusion of the contract between the Operator and the Participant, for the purpose of concluding the contract, as well as during the duration of the contractual relationship.

2. Sending satisfaction questionnaires:

  • For the purpose of improving the quality of the services provided to customers in connection with the created order, reservation or direct sale, as well as the possible detection of statistical data on satisfaction with products.

3. Marketing actions:

  • For the purpose of fulfilling the marketing action, evaluation, termination, delivery of any winnings, etc.

  • Processing time: for the duration of the marketing campaign.

4. Compliance with legal obligations:

  • Especially accounting, tax and archiving, cooperation with administrative authorities, police, courts, etc.

The tax document will be kept for 10 years from the end of the contract:

  • In order to fulfill the legal obligation to archive accounting documents based on Act no. 563/1991 Coll., on accounting, as amended, Personal Data will be further processed and stored for a period of 10 years from the year following the year in which the contract was concluded.

5. Fulfillment of obligations in connection with warranty claims and cooperation with authorities:

  • The Operator is authorized to process basic personal, identification and contact data of the customer, data about the goods and communication data for a period of 4 years from the expiry of the warranty period for the goods.

6. Legitimate interests of the Operator:

  • Effective legal defense in case of a dispute:
    Processing time is set at 4 years from the expiration of the warranty period and extended by the duration of the dispute.

  • Sending commercial announcements (general and individual offers):
    If the Operator has obtained electronic contact details in connection with the sale of goods and services to the Subscriber, it is considered a legitimate interest.

7. Marketing and business offers:

  • General offers of products and services (non-targeted):
    Personal data will be processed for a period of 3 years.

  • Individual offers based on partial evaluation of personal aspects (manual creation, not profiling per Art. 22 of the Regulation):
    Processing time is 3 years.

8. Sending Heureka satisfaction questionnaires:

  • Sent for improving the quality of services; includes transfer of e-mail to Heureka Shopping s.r.o.

  • Processing time: 3 years

  • Explicit consent required

9. Cookies:

  • Necessary cookies for website functionality (consent not required).

  • Marketing/analytical cookies that assess personal aspects require consent.

  • Processing period: 3 years

Cookies may be shared with third parties for remarketing if consent was given. Expiration: max 540 days.
If consent is withdrawn, already shared cookies cannot be removed immediately. They expire automatically.
Users may delete cookies manually via their browser settings.

The Operator is the controller of all Personal Data.

III. PROTECTION OF PERSONAL DATA AND INFORMATION ABOUT PROCESSING

If the Participant does not provide their Personal Data, it is not possible to conclude a contract and/or provide related services.

Participants are obliged to provide accurate and truthful Personal Data and are responsible for their accuracy.
The Operator is not liable for any incorrect data provided by the Participant.

The Operator shall take all appropriate technical and organizational measures to prevent unauthorized processing.

The Operator may transfer Personal Data to third parties for purposes such as order processing, delivery, marketing communication, customer support, complaints handling, and customer account registration.

All data is and will be processed electronically in a non-automated manner.

IV. RIGHTS OF THE PARTICIPANT RELATED TO PROCESSING

The Participant has the following rights:

  1. To request access to their Personal Data

  2. To request correction of inaccurate data

  3. To request deletion of their Personal Data

  4. To request restriction of processing

  5. To file a complaint with the supervisory authority

  6. To exercise the right to data portability

  7. To object to processing

  8. To withdraw consent

These rights can be exercised via:

  • a link in the footer of any marketing email

  • a request sent to gdpr@werbea.com

  • in the customer section of the e-shop (if registered)

Exceptions:
Rights to erasure and restriction (points 3 and 4) do not apply to processing based on Art. II.1.a), b) and c), except for II.1.c) ii), where full rights apply.

If the Participant believes that the processing of their Personal Data violates their rights or relevant laws, they may:

  • Request an explanation via gdpr@werbea.com

  • Object to the processing and request remedial measures such as correction, blocking, supplementation, or deletion

If the Operator does not comply with the objection, the Participant has the right to file a complaint directly with the Office for Personal Data Protection.

All requests will be handled within 30 days of receipt.

For rights under points a) and f), requests must be submitted via registered letter with verified signature or data mailbox to the company address. The request must include an e-mail address for identity verification.

If a request is sent from a different email or through another channel, the Operator may require additional identity confirmation. If identity is not verified within 14 days, the request will be rejected.

The Operator may charge a reasonable fee for repeated or unjustified requests for physical copies of processed data.

V. FINAL PROVISIONS

All legal relationships arising from the processing of Personal Data are governed by the legal order of the Slovak Republic, regardless of the location of access.
Any disputes shall be resolved by the competent Slovak courts.

The Participant may contact the Office for Personal Data Protection (https://dataprotection.gov.sk/uoou/sk).

These Privacy Policy Principles take effect on August 8, 2019.

The Operator of this e-shop also operates a physical store. If the store is equipped with a camera system, Werbea, s.r.o. is the processor of video footage.
Retention period of camera recordings is 30 days, and they are used solely for security purposes and property protection.

Shopping Basket
Scroll to Top